Shipping policy

1. Order Processing

All orders are processed within 1–5 business days after receiving your order confirmation email. This includes order verification, quality checks, and supplier processing.

Once your order has been processed, it will be handed over to our fulfillment partner for shipping.

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2. Shipping Times

Because we work with international suppliers, shipping times may vary depending on your location.

Estimated delivery times:

• United States / Canada: 7–15 business days
• Europe: 7–20 business days
• Australia / New Zealand: 10–20 business days
• Rest of the World: 10–25 business days

Please note: These are estimates and delays may occur due to customs or high demand.

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3. Shipping Costs

We offer:

• Free Shipping on most orders
  OR
• Shipping fees calculated at checkout (depending on product and location)

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4. Multiple Shipments

Since we source products from different suppliers, your order may arrive in separate packages at different times.

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5. Order Tracking

Once your item has shipped, you will receive a tracking number via email. Tracking updates may take 2–5 days to appear due to international processing.

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6. Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or taxes once the package reaches your country. These charges are the customer’s responsibility.

We are not responsible for delays caused by customs.

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7. Delays

Shipping times may be affected by:

• High demand periods
• Supplier delays
• Customs processing
• Postal service disruptions

We appreciate your patience and understanding.

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8. Lost or Stolen Packages

We are not responsible for lost or stolen packages confirmed as delivered. Please ensure your shipping address is correct and secure.

If your order has not arrived within 30 days, please contact us and we will investigate.

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9. Incorrect Address

If you provide an incorrect or incomplete address, your order may be delayed or returned. Please double-check your details before placing an order.

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